MD: 410.452.5601 | PA/DE/NJ: 484.452.2652

MD: 410.452.5601 | PA: 484.452.2652

Residential

Customer Service Survey

Thank you for choosing Anchor Mechanical for your HVAC and plumbing needs! We’re committed to delivering top-notch service, and your feedback helps us improve. As a thank you, everyone who completes this survey will be entered into our quarterly drawing for a $100 gift card to a local restaurant.

Please take a moment to complete this short survey about your recent service appointment.

    Name

    Email

    1. Did the technician arrive within the scheduled time frame?

    2. Did the technician use a door mat and wear protective booties during the service call?

    3. On a scale of 0 to 10, how would you rate the technician’s appearance and cleanliness?
      (0 = Poor, 10 = Excellent)

    4. On a scale of 0 to 10, how clearly did the technician communicate about your issue and their recommendations?
      (0 = Not clear at all, 10 = Extremely clear)

    5. On a scale of 0 to 10, how satisfied are you with the resolution of your issue during this visit?
      (0 = Not satisfied at all, 10 = Completely satisfied)

    6. If you are not already participating in one of our service agreement plans, did the technician explain the benefits of our Service Agreements?

    7. How likely are you to recommend Anchor Mechanical to a friend or family member?
      (0 = Not at all likely, 10 = Extremely likely)

    8. Any additional comments or suggestions?

    Thank you for your feedback!

    Your contact information will only be used to notify the winner of the gift card drawing. We never share your information.

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